Payment terms: Payment of the full amount owing for products is required to place an order. Alternative payment arrangements only available by prior agreement.
Confirmation, changes and cancelations: Once an order has been placed, the customer will receive a confirmation email.
Customers are able to change or cancel an order, in writing, within 24 hours of receiving their confirmation email. Customers will be refunded the full amount of their cancelation or reduction in order. After this time order cancelations will not be accepted.
Delivery: Orders are typically ready to be shipped 6-8 weeks after the order has been confirmed.
Should this not be possible, for instance due to the large size of an order, Jenn will be in contact to discuss timeframes and options including partial/staggered delivery of an order. The revised arrangements will be agreed upon for order confirmation.
If, due to unforeseen events, there is a delay in the completion of an order, Jenn will contact the customer at the earliest opportunity to discuss.
Freight cost: Customers pay for the freight costs. Freight costs are calculated once an order has been packed for shipping, based on volume, weight and destination. We generally use Sendle for wholesale orders but can use Australia Post or another courier should customers have a preference.
Customers are sent an invoice for freight costs. This invoice must be paid prior to shipping.
Damage during transit: Should any pieces be damaged in transit, the customer will email Jenn with details and photographs. Customers have the options of either being provided with credit for the value of the damaged piece/s or a refund for the same amount.
Customers are liable for any damage to pieces after they have been delivered.
Pricing: Wholesale price is 50% of RRP (including GST). Product listings include both item wholesale price (excluding GST) and RRP (including GST). Wholesale GST is calculated and added at checkout.
Minimum order: The minimum order value for wholesale orders is $1000. Should you wish to place a wholesale order for less than this value, please contact Jenn to discuss.